Terms of Use

  1. Definition

    In these general terms and conditions the following terms have the following meanings:

    • General Terms and Conditions: these general terms and conditions
    • Contractor: any natural person or legal entity who concludes an Agreement with L&L Language. in respect of its Producers or Services.
    • Services: services provided or organized by L&L Language, including language courses.
    • Customer: any natural person who uses a Product or Service from L&L Language on the basis of an Agreement (it should be noted that the Customer and the Contracting Party may be the same, but this is not necessarily the case)
    • L&L Language: L&L Language., registered with the Chamber of Commerce under number: 81304412
    • Agreement: every agreement between L&L Language and a Contractor with regard to the delivery of Products and / or Services by L&L Language, whether or not for the benefit of a Customer.
    • Distance Agreement: an Agreement that has been concluded in such a way that only use is made of one or more techniques for distance communication within the meaning of Article 6: 230g BW, such as electronic communication.
    • Products: products that are provided and / or delivered by L&L Language, including course material

  2. Contact Information
    You can reach us in the following ways:
    Email: landl.language@gmail.com
    Postal address: Deurloostraat 34-2, 1078JB Amsterdam
    We are registered with the Chamber of Commerce and the Tax Authorities as follows:
    COC: 81304412
    VAT: NL862044315B01

  3. Applicability
    1. Dutch law is exclusively applicable to each Agreement between L&L Language and the customer, even if the contracting party resides or is established abroad.
    2. These general terms and conditions apply to all products and services offered by L&L Language. Placing an order means that the customer accepts the applicability of these general terms and conditions, the customer agrees to this during the ordering process. Deviations from the general terms and conditions are only valid if they have been explicitly agreed in writing between L&L Language and the Contracting Party. L&L Language is allowed to change the General Terms and Conditions. The amended General Terms and Conditions also apply to existing agreements between the Contracting Party and L&L Language.
    3. If and insofar as any part or any provision (s) of these General Terms and Conditions or the agreement should appear to be in conflict with any mandatory provision (s) of national or international law, this does not affect the validity of the remaining part of these General Terms and Conditions. and / or the agreement. Instead of the part that is contrary to the law, the parties will determine (a) new provision (s) that correspond as much as possible with the purport of the invalid provision.
    4. Since the distance contract is concluded electronically, the text of these general terms and conditions will be made available to the consumer electronically in such a way that the customer can easily store them on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge electronically or otherwise at the request of the customer.

  4. Offer
    1. Products and services that L&L Language offers will be clearly described and L&L Language promises that the customer gets a good and honest picture of what the customer is buying, so that it is clear to the customer what rights and obligations are involved when accepting the offer.
    2. Although L&L Language exercises care, it is possible that incorrect information is displayed on the website. No rights can be derived from information displayed on the website. Products and services of L&L Language are always offered as a supplement to regular education and not as a replacement for regular education.
    3. Prices are always stated in euros. Usually no VAT is charged on courses. In case of exceptions, this will be stated on the booking page of the relevant product or service

  5. Agreement
    1. When the customer / contractor orders a product or signs up for a service, online or offline, an agreement is concluded at the time of acceptance. These General Terms and Conditions relate to all agreements that are concluded in this way. A payment obligation follows from an agreement. L&L Language sends the customer an order confirmation e-mail after the order or registration. If the customer wishes to receive an invoice, this can be done by contacting landl.language@gmail.com.
    2. When a customer enters into an agreement with L&L Language, the customer accepts that the service or product offered is only offered for the benefit of one customer. This means, among other things, that when a customer uses a course, he or she only uses it and does not allow others to use this course, for example by bringing another person to the course, or by allowing another person to participate in a (digital) course.
    3. If the customer has accepted the offer electronically, L&L Language will immediately confirm the acceptance of the offer electronically. As long as this acceptance has not been confirmed by L&L Language, the customer can dissolve the agreement.
    4. If the agreement is concluded electronically, L&L Language will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the customer pays electronically, L&L Language will take appropriate security measures.

  6. Unsubscribe from a course
    1. Unsubscribing from a course without stating reasons is only possible up to fourteen days after the conclusion of an agreement.
    2. At the request of the customer, courses can no longer be canceled within 5 days (120 hours) hours before the start of the course, because L&L Language needs this period to make further preparations for providing the course, whereby costs are incurred. In case of cancellation within 5 days before the start of the course, L&L Language is entitled to charge the full participant fee and no participant fee will be refunded.
    3. If the customer/contractor wants to cancel or return a product or a course, please send an email to landl.language@gmail.com. L&L Language does not process cancellations or returns in any other way than via this email address.

  7. Cancellation/Changes
    1. L&L Language exercises the necessary care and accuracy with regard to the information provided to the customers/contractors and on the website. However, incorrect information may be provided or displayed on the website. No rights can be derived from this information.
    2. L&L Language reserves the right to cancel a course or change the times at any time if circumstances dictate.
    3. L&L Language is at all times free to cancel a course, in whole or in part, if this is deemed necessary. In that case, the customer will be compensated for the part of the course that did not take place due to the cancellation.

  8. Delivery and execution
    1. If the customer registers for a course, it will be given on the date and location shown on the website and in the confirmation email. Sometimes the course has to be moved to a different date or location. In those cases, the customer can choose to request a refund in case of compelling circumstances and after approval from L&L Language. If the course is converted from a physical course to a digital course (such as via Zoom or a similar system), the paid amount will not be fully or partially refunded.
    2. L&L Language reserves the right to refuse customer registrations without giving a reason and / or to exclude customers from a course, if L&L Language deems this necessary.

  9. Force majeure
    1. In the event of force majeure, an already ordered product or service will be moved to another date or an alternative way will be sought to deliver the product or service. Force majeure is understood to mean any circumstance beyond the control of L&L Language that permanently or temporarily prevents performance of the agreement by L&L Language.

  10.  Payment
    1. Products and services that the customer buys from L&L Language are always paid prior to the start of use, for example via iDeal, credit card or PayPal. After payment, the customer receives a booking confirmation and a payment confirmation via email.
    2. All costs, both extrajudicial and judicial (including costs for legal assistance), which arise for the administrator from enforcing his rights towards the customer, are for the account of the customer.
    3. All payments will be handled by payment provider Mollie (www.mollie.com).

  11. Complaints
    1. If the customer is not satisfied with a product or service from L&L Language, L&L Language kindly requests that the customer makes this known as soon as possible by sending an email to landl.languge@gmail.com, so that L&L Language can take action as soon as possible. Complaints regarding courses that are sent in longer than seven days after the last meeting of the course will not be considered. 

  12.  Intellectual property and copyrights
    1. All rights are reserved on the (trade) names, logos, (website) design and course program and materials of L&L Language.
    2. L&L Language reserves the rights and powers it is entitled to under the Copyright Act.
    3. Neither the customer nor the contracting party is permitted to reproduce and / or disclose materials provided by L&L Language without the prior consent of L&L Language, and / or to notify third parties.
    4. Models, methodologies and instruments developed and / or applied by L&L Language for the provision of the services are and remain the property of L&L Language, even if they have been made available to the customer and / or contractor during the provision of the Services. Publication or other forms of disclosure of this is only possible after obtaining written permission from L&L Language.
    5. Upon discovery of non-compliance with the foregoing, a fine of € 150.00 per copy or other form of reproduction or publication will be imposed on the person who has not complied with this provision. If the damage turns out to be greater due to actions of that person, L&L Language reserves the right to claim higher compensation. Prosecution in law is not excluded. L&L Language reserves the right to sue the violator.

  13.  Liability
    1. The liability of the L&L Language is limited to a maximum of the tuition and examination fees paid by the customer.
    2. L&L Language is not responsible and not liable for instruments and / or extra accessories purchased from third parties via the L&L Language.
    3. All L&L Language training material, brochures or other work arising from or related to the course has been developed and / or compiled by L&L Language in a careful manner and to the best of its ability. However, L&L Language is in no way liable for damage, of whatever nature, that is the result of (any) incorrect information in the training material, brochures or any other work arising from or related to the course, unless there is intent or deliberate recklessness on the part of the L&L Language.

  14.  Personal data and privacy regulations
    1. L&L Language processes various forms of personal data of customers on a daily basis. For the careful handling and security of this data, L&L Language acts in accordance with the requirements of the General Data Protection Regulation (AVG).
    2. The data processing and rights of the persons concerned are further explained in the Privacy Statement of L&L Language.

  15.  Changes to General Terms and Conditions
    1. Unless otherwise agreed in writing, the General Terms and Conditions can be changed by L&L Language. Changes will be announced at least ten calendar days before they come into effect by personal notification or general publication on the L&L Language website.

  16.  Disputes
    1. All disputes, of whatever nature – including those that are regarded as such by only one of the parties – that may arise between the customer and L&L Language as a result of this agreement or the agreements resulting from it, will be settled by the competent district court or the sub district court in Arnhem.